Some of FIS’ customers have armies of thousands of business correspondents. These BCs pedal their bicycles or ride their mopeds to reach their customers and conduct business. Sometimes they conduct business sipping chai at someone’s house. Sometimes they meet groups of farmers under banyan trees.
Can the bank know how are the collections going in real-time? Can it know if some agent is carrying more cash than is allowable as per bank’s risk policy? Can the tech administrator know how many agents are using older version of app or firmware?
This bunch of amazing volunteers are building a comprehensive agent monitoring dashboard codenamed BigLens. BigLens provides views for agents, branch managers, technical administrators, risk managers and CXOs. BigLens can monitor 50+ business and technical metrics.